Terms and Conditions

By accessing or using the Mantis website (“the Site”) and the services provided by Mantis (“we” or “us”), you agree to comply with and be bound by the following terms and conditions. If you do not agree to these terms, please refrain from using the Site.

You acknowledge and agree that the Site and its contents are the property of Mantis and are protected by applicable intellectual property and other laws. You are granted a limited, non-exclusive, and revocable license to access and use the Site for the purpose of showcasing Mantis products.

The information provided on the Site is for general informational purposes only. Mantis reserves the right to modify, update, or discontinue any product without prior notice. We make no representations or warranties of any kind, express or implied, regarding the accuracy, completeness, or suitability of the information on the Site.

If you choose to create an account on the Site, you are responsible for maintaining the confidentiality of your account information. Mantis reserves the right to terminate or suspend your account at any time for violation of these terms.

The site may provide links to third-party websites for additional information. These links are offered as a convenience and for informational purposes only. We do not endorse the content of external sites, and users access them at their own risk. Mantis is not responsible for the accuracy, legality, or authenticity of the information contained on external websites. Users should review the terms of use and privacy policies of these third-party sites, as they may differ from Mantis’s policies. We encourage users to exercise caution and discretion when navigating external links provided on our website.

Your use of the Site is also governed by our Privacy Policy. By using the Site, you consent to the collection, use, and disclosure of your information as described in the Privacy Policy.

Mantis strives to provide accurate and timely delivery of products. While we make every effort to meet specified delivery times, external factors beyond our control may affect shipping schedules. Mantis shall not be liable for any delays, disruptions, or damages arising from transportation processes, including but not limited to carrier issues, customs procedures, or unforeseen circumstances. Users understand that shipping estimates are indicative, and actual delivery times may vary. We recommend reviewing our shipping policies for detailed information on delivery expectations, conditions, and any additional charges that may apply.

At Mantis, we prioritize product quality and stand behind the craftsmanship of our offerings. In the rare event that you receive a product with discernible quality issues, we are committed to promptly addressing the matter. Please notify us within 7 days of receiving the product, providing detailed information about the concern.

Upon assessment of the reported issue, Mantis reserves the right to either replace the defective product or offer a discounted resale option. We do not entertain returns or exchanges without valid quality-related reasons.

It is essential to inspect the received products thoroughly and report any quality issues within the specified timeframe. We appreciate your cooperation in helping us maintain the highest standards of product excellence.

For more information on the returns process and eligibility criteria, please contact our customer service team directly.

Mantis shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from the use of the Site or reliance on its content. We disclaim all responsibility for potential disruptions, errors, or omissions, emphasizing that users engage with the Site at their own risk. This limitation extends to any losses or damages, whether tangible or intangible, without regard to the nature or foreseeability of the claimed harm. Mantis strives to provide accurate and reliable information but does not guarantee the completeness or suitability of the content. Users are encouraged to verify critical details independently.

Mantis reserves the right to update or modify these terms and conditions at any time without prior notice. Please review this page periodically to stay informed of any changes.

If you have any questions or concerns about these terms and conditions, please contact us at info@mantisaquarium.com.